FAQs

How to Shop FAQs


HOW DO I MAKE A PURCHASE ON fait a main PARIS?

Before you start shopping, we recommend that you read our terms and conditions. Once you register on fait a main PARIS, you will be able to place an order. For full instructions on how to complete your order, from selection to payment, please visit the How to shop section.

 

WHAT PAYMENT METHODS DOES fait a main PPARIS ACCEPT?

fait a main PARIS accepts PayPal.

 

How do I know my new item will fit me?

Every item on fait a main PARIS has a size guide. Click on the link above the size selection to view a conversion chart.

 

How do I know which items are in stock?

All items shown on the website are in stock. However, putting an item in your shopping basket does not reserve it for you.

 

CAN I MAKE A SPECIAL REQUEST ON MY ORDER, FOR EXAMPLE, TO HAVE AN ITEM ALTERED TO FIT ME?

Unfortunately, we cannot accept special requests on orders at this time.

 

CAN I RESERVE AN ITEM TO BUY LATER?

At the moment we do not provide a holding service at our boutiques.

 

Do you offer a personal shopping service?

Unfortunately, we do not currently offer this service.

 

Will my personal information be kept private?

We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your information without your authorization. For further details, please see the fait a main PARIS privacy policy.

 

 

Orders & Shipping FAQs


How will I know my order has been received?

After your purchase has been made you will receive a confirmation e-mail. This does not mean that your order has been accepted. Your order will be accepted and dispatched once your credit card and address details have been verified.

 

Can I cancel my order?

fait a main PARIS is happy to accept cancellations, for any reason, up to the moment your order has been processed by the boutique. After that, you cannot cancel your order, but you may return it.

 

When will I be charged?

If you paid by debit card or PayPal, payment will usually be taken immediately. If you cancel your order before it is processed, we will refund you through your original payment method.

How much will I be charged for shipping?

Shipping costs are calculated based on destination of your order. All shipments are processed by EMS or SF express. For a shipping cost, see our shipping information section.

 

Will there be additional duties or taxes payable on my purchase?

We are unfortunately unable to calculate the taxes and import duties for your country at the moment.  The orders are being shipped on a DDUP (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties will be excluded in the product price.

 

How do I track the delivery of my order?

You will receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Account section of fait a main PARIS or on http://www.hongkongpost.hk/eng/index.htm or http://www.sf-express.com/hk/en/ by inserting the tracking number supplied

 

How long will it be before I receive my order?

Once your payment details have been verified and approved, we will ship your order with the service you have selected. Please refer to our shipping section for more information.

 

 

Returns & Refunds FAQs


I RETURNED AN ITEM. WHEN WILL I RECEIVE MY REFUND?

Once your return has been received by the boutique and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

 

MY ORDER WAS CANCELLED. WHEN WILL I RECEIVE A REFUND?

If a cancellation is made before the order is processed, we will refund you through your original payment method, depending on whether we already took payment from your account or not.

If you paid by debit card or PayPal, payment will usually be taken immediately. If you cancel your order before it is processed, we will refund you through your original payment method.